Continue your work to support the development and implementation of the new Service Department for Appliance Warehouse.
Create a 3- to 4-page document (to submit in Blackboard) that includes the following:
Business Case Investigation
Identify 4 employees you would interview to support your business analysis. For each employee, state the topic(s) you will use for questioning. The interview topics and responses will be used to influence your future design.
A possible use case diagram for making an appointment and verifying parts availability
Identify the users of the system and requests into and out of the system.
Implementation resources needed for the project
Identify people and hardware. Human resources may include internal or external resources.
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